Effective Date: This Refund & Return Policy explains how returns, exchanges, and refunds are handled for all purchases made on this online clothing store. By placing an order, you agree to the process and conditions listed below.
1. Eligibility for Returns
To qualify for a return, items must be:
- Unused and unwashed
- Free from stains, damage, or odors
- In original condition with all tags and packaging intact
- Returned within the allowed return period mentioned on the product page
Items that do not meet these conditions will be rejected.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
- Innerwear, lingerie, and undergarments
- Socks
- Accessories with sealed packaging
- Items marked as “Non-returnable,” “Sale,” or “Clearance”
- Customized or personalized clothing
3. Return Request Process
To initiate a return:
- Contact customer support through the official support page.
- Provide your order number, product name, and reason for return.
- After review, the team will approve or decline the request.
- Once approved, you will receive pickup details or return instructions.
- Pack the item securely and hand it to the courier or send it to the provided address.
4. Quality Check & Approval
- Every returned product undergoes a thorough inspection.
- Approval is granted only if the item passes all checks.
- If rejected, the item will be sent back to you and no refund will be issued.
5. Refund Processing
- Approved refunds are issued to the original payment method used during purchase.
- Processing time may vary based on banks, wallet providers, or payment gateways.
- Shipping fees, COD charges, and convenience charges (if any) are non-refundable.
6. Exchange Policy
- Exchanges are subject to availability of the requested size or color.
- If the replacement product is unavailable, a refund or store credit may be provided, depending on policy guidelines.
- Exchange requests follow the same steps as returns.
7. Damaged, Wrong, or Defective Items
If you receive a:
- damaged product,
- defective item, or
- wrong order,
you must notify support within 24–48 hours of delivery.
Share clear photos or videos showing the issue; a replacement or refund will be provided after verification.
8. Order Cancellations
- Orders can be canceled before they are packed or dispatched.
- Once shipped, cancellation is not possible; however, you may still initiate a return after delivery.
- Prepaid cancellations before dispatch qualify for a full refund.
9. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- First check with your bank or payment provider.
- If still unresolved, contact customer support for assistance.
10. Contact Information
For any return, exchange, or refund questions, users may reach out through the website’s contact page. The support team will respond as quickly as possible.